Write to questions@jewlpire.org and a person reads it. You can also call +1 212-555-0148 or write to the address in the footer.
We can tell you what a specification says and does not say, which lengths exist, and how a piece behaves in wear. We cannot look up an order, change a delivery date or take a return: those belong to the retail partner who took the order.
Jewlpire makes chains for the neck and hoops for the ear, and the catalogue is organised the way people actually choose. If you know the link you want, start with Jewlpire cable and box chains or Jewlpire rope chains. If you want a chain that lies flat rather than round, Jewlpire herringbone and snake chains is the family to read first. Jewlpire paperclip chains carry a longer, more graphic link, and Jewlpire Cuban and men's chains are the heavier chains cut for a wider neck.
For the ear, Jewlpire earrings runs from 15mm huggies to 70mm hoops with the diameter printed on every page. Jewlpire pendants and initials arrive on their own chain, and Jewlpire sets and extenders covers the two-inch extenders that turn a 16 inch chain into an 18. If a word on a page is doing work you cannot check, the Jewlpire guide to reading the metal quotes the federal rule that defines it.